WORKSHOP: Process Improvement Frameworks

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Workshop Description:

Strategic frameworks are a set of ideas and guidelines to increase the efficiency of your internal business processes and to raise customer satisfaction levels. Strategic frameworks can be classified into three different categories: process improvement, organizational management, and process automation. Process improvement frameworks focus on the improvement of internal processes in a firm such as manufacturing, procurement, human resources, financial, and distribution. Organizational management frameworks aim to help a firm to better organize the company’s overall strategy. Automation frameworks are related to the implementation of information technology solutions to increase the productivity, communication, and synchronization of all internal business processes with external entities such as customers and suppliers.

The business process improvement framework by the American Productivity and Quality Center (APQC)

Process improvement frameworks such as Lean Thinking, Six Sigma, Supply Chain Management, and Theory of Constraints have been commonly adopted in many manufacturing and service industries. In this workshop, we will give you the basics of each of the most important process improvement frameworks. We will also introduce other strategic frameworks such as Value Chains, Business Process Management and Enterprise Resources Planning to help you develop a strategy to implement your process improvement framework. We have carefully selected a list of speakers that bring academic credibility in combination with industry expertise.

Workshop outline (subject to change)

  • Strategic Frameworks, Henry Quesada, Operations Research Assistant Professor,  Department of Wood Science and Forest Products
  • Six Sigma, Johanna Madrigal, Six Sigma Green Belt and PhD Candidate,  Department of Wood Science and Forest Products
  • Lean Thinking, Earl Kline, Operations Research Professor,  Department of Wood Science and Forest Products
  • Supply Chain Management, Jaime Camelio, Operations Research Assistant Professor, Department of Industrial Systems Engineering 
  • Business Process Management, Henry Quesada
  • Enterprise Resource Planning, Roberta Rusell, Business and Information Technology Professor, Pamplin School of Business
  • Roundtable discussion

Workshop Objectives:

  • Understand the basic concepts of the most important process improvement frameworks.
  • Learn how to integrate different process improvement frameworks using Business Process Management.
  • Understand which process improvement framework is a better fit for your own business.
  • Discover the impact of automation frameworks to increase your internal processes productivity.

Who should attend:

  • Plant Managers, Quality Engineers, Process Engineers, Procurement Managers, Supplier Chain Managers, Purchasing Managers, Plant Engineers, Small and Medium Enterprise Managers.
  • Anyone interested in learning the basics of Process Improvement

Unique value of the workshop

  • Attendants will have the opportunity to understand the main advantages and disadvantages of the most common process improvement frameworks.
  • Participants will be given details to understand what process improvement framework could best fit their own firm’s business model.
  • Participants will be given examples and practical applications to better understand the process improvement framework concepts.

Location, date and registration:

  • Date: October 22, 2010
  • Time: 9:00 a.m. to 2:00 p.m.
  • Location: Brooks Center, Virginia Tech, Blacksburg, VA
  • Investment: $35. Includes coffee breaks and workshop materials.
  • REGISTRATION: Please click here http://www.cpe.vt.edu/reg/pifw/

Further information:

Please contact Dr. Henry Quesada at quesada@vt.edu or at (540)231-0978 if you have any questions.